Mark Carpenter Plumbing is growing rapidly and seeking a top-performing Admin Customer Service Representative who is willing to learn and grow in an essential industry. This role involves scheduling and booking service or sales appointments, dispatching resources, processing paperwork and payments, developing leads, and delivering excellent customer service. The position offers support as part of a company family committed to protecting team members, clients, and the community.
Job Overview
- Job Type: Full-time / Remote
- Work Setting: Work from home
- Location: Remote
- Salary: Pay information not provided
- Schedule: Monday through Friday 4–8 PM and Saturday and Sunday 8 AM–8 PM
Responsibilities
- Answer the phone promptly and professionally
- Schedule and book service or sales appointments when clients and prospects call
- Call customers to confirm maintenance appointments and schedule as necessary
- Work closely with the service manager to coordinate scheduling and dispatch
- Sell new service agreements and renew existing service agreements
- Grow, monitor, and maintain the maintenance programs; update changes in ownership and review reasons for non-renewals
- Receive, record, and maintain sales lead information; set appointments as necessary
- Communicate clearly, precisely, and in a friendly manner; take and deliver messages as appropriate
- Ensure accurate capture, data entry, and maintenance of customer information
- Work closely with service and sales departments to identify sales opportunities and facilitate follow-up
- Be familiar with company products and services to answer questions without consulting others
- Alert managers quickly to significant customer issues
- Perform dispatching and scheduling of service technicians and other resources
- Win the confidence of new clients when they call for service or repairs
- Assign/match qualified staff to perform the work
- Increase revenue from established and new customers using proper sales techniques and account management
- Follow up on all leads, proposals, and potential sales until closed or lost; track lost sales
- Update the Customer Relationship Management (CRM) system for each interaction
- Perform customer satisfaction calls after each visit and ask for referrals
- Process paperwork from service techs and payments from customers while respecting confidentiality
- Develop self-generated leads through networking, data mining, and referral generation
- Establish goals and objectives and regularly review progress
- Perform other duties as assigned
Requirements
- Qualifications: Clean, neat, and professional appearance; willingness to learn and grow; commitment to excellence
- Experience: Candidates willing to learn preferred; experience in customer service or administrative roles helpful
- Skills: Excellent communication and interpersonal skills; computer literate with knowledge of Excel and Word required; familiar with smartphones, email, and text messaging; capable of understanding client needs and favorably influencing decisions; efficient time and schedule management; superior interpersonal skills
How to Apply
Visit the company’s careers page, tell them a little about yourself, and apply for the Admin Customer Service Representative position at Mark Carpenter Plumbing.