At Millcraft, we’re more than a business—we’re a family. For over 100 years, we’ve served the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. The Account Manager actively engages with customers, suppliers, and prospects to generate leads and revenue through networking, referrals, current customers, and cold calling. You will develop and maintain strong customer relationships, identify business needs, and offer tailored product and service solutions across office products, facilities solutions, signage, graphics, packaging, and more.
Job Overview
- Job Type: Full-time / Remote
- Work Setting: Work from home
- Location: Remote
- Salary: Pay information not provided
Responsibilities
- Cultivate and nurture robust strategic relationships with key clients to ensure long-term partnerships
- Act as a professional representative of the company during all customer interactions
- Serve as a liaison between customers and internal resources within Millcraft
- Provide comprehensive support, guidance, and direction to customer experience reps regarding requirements, specifications, quotes, pricing, and quality standards
- Proactively identify and pursue new business opportunities through prospecting, lead generation, trade shows, networking, and social media
- Develop and manage a portfolio of accounts through daily outreach via phone, email, in-person, and video conferencing
- Initiate and execute cold calls and email outreach to generate leads and expand the customer base
- Manage and nurture sales pipelines, keeping accurate records of customer interactions and opportunities in the CRM
- Utilize sales and CRM software tools effectively to track leads, opportunities, and customer interactions
- Prepare and deliver compelling presentations, proposals, and price quotations (using D365, Power BI, PowerPoint, etc.)
- Manage travel and entertainment expenses meticulously
- Oversee account inventory, including stock holdings and receivables
- Foster collaborative relationships across different functional units within the organization
- Contribute to the development of actionable and value-added solutions
- Participate in team meetings and projects as needed
- Follow all Millcraft policies, procedures, and safety protocols
Requirements
- Qualifications: Exceptional verbal and written communication skills; professional image; self-motivated, disciplined, and driven; exemplary trustworthiness and integrity
- Experience: Hands-on experience driving sales through direct outreach and relationship-building preferred
- Skills: Diligent and proactive in delivering superior customer service; skilled in persuasion, positive influence, and negotiation; demonstrated organizational prowess with strong follow-up and time management abilities; advanced technical proficiency including Microsoft Office Suite (especially PowerPoint); experience with ERP and/or CRM systems highly advantageous; proven track record of creating presentation-ready written materials
How to Apply
Apply directly through the official application portal.