The NakedThe Naked Cupcake is looking for a highly organized, personable Virtual Customer Experience & Sales Assistant to help manage customer inquiries, custom orders, and follow-through. This is not just an admin role—you’ll talk directly with customers, help turn inquiries into orders, and make sure every detail is documented and communicated so nothing falls through the cracks. This is a remote 1099 independent contractor position open to applicants located anywhere in the U.S.
Job Overview
- Job Type: Contract / Remote
- Work Setting: Work from home
- Location: Remote
- Salary: $14 – $15 per hour
- Expected Hours: 10 – 15 hours per week (with opportunity for more)
Responsibilities
- Answer customer calls and conduct scheduled custom-order consultations
- Respond to leads quickly and provide warm, confident customer service
- Ask the right questions, recommend options, and help convert inquiries into sales
- Gather and document all details needed for custom orders
- Coordinate order information with the bakery and decorating teams
- Follow up with customers and keep track of outstanding items
- Own tasks from start to finish—no dropped balls or open loops
- Assist with occasional administrative projects as needed
Requirements
- Qualifications: Tech-savvy and comfortable with Google Drive/Google Workspace; learns new systems quickly
- Experience: Previous customer service, administrative, VA, or sales experience (bakery, custom cake, catering, or hospitality experience is a plus but not required)
- Skills: Extremely organized, detail-oriented, and reliable; confident and personable on the phone; able to manage multiple priorities without constant reminders; proactive but knows when to ask before making a decision
How to Apply
Apply directly through the official application portal.