S3 is a Credit Union Service Organization (CUSO) that supports credit unions by delivering world-class service. The Member Service Representative will be part of our talented remote Contact Center team, answering phone calls to assist with questions and requests regarding membership, banking products, services, and rates while seeking to exceed member expectations with every interaction. We pride ourselves on delivering world-class service in a collaborative and supportive team environment.
Job Overview
- Job Type: Full-time / Remote
- Work Setting: Work from home
- Location: Remote
- Salary: $19.23 per hour
Responsibilities
- Answer phone calls and utilize knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers
- Complete required member verification, review accounts, relay company and credit union policy/procedures, and communicate with management or other S3 teams/departments as needed to remedy member service issues
- Specialize in either digital, cards, or loans-related queue and process related transactions
- Correspond with other departments and management through email for additional requests or research
- Perform additional job-related projects and duties as assigned by management
Requirements
- Qualifications: Ability to work independently and prioritize work effectively; ability to navigate and utilize multiple platforms/computer software simultaneously; works well in a structured and procedure-driven position
- Experience: 6 months of experience in customer service preferred; experience in a remote work environment with dual monitors is a plus
- Skills: Excellent written and verbal communication; thrives in a fast-paced customer service environment; highly organized and detail-oriented
How to Apply
Apply directly through the official application portal.