We are seeking a dedicated Customer Retention Representative to join Superior Plus Propane. In this remote, full-time role, you will serve as a secondary point of contact for customers expressing dissatisfaction or intent to close their accounts, addressing issues and negotiating service offerings to retain customer accounts.
Job Overview
Job type: Full-time / Remote
Work setting: Work from home
Location: Remote
Salary: $19.37 – $24.23/per hour
Responsibilities
Deliver exceptional customer service by leveraging established procedures to resolve customer issues, defuse difficult situations, and retain accounts.
Evaluate account profitability and status to achieve win-win resolutions, meeting predetermined retention targets while processing account closures when necessary.
Follow up with customers who have completed satisfaction surveys to discuss feedback, respond to sales inquiries, and provide updated product and pricing information.
Requirements
Qualifications: Legal authorization to work in the US is required. Bilingual fluency in Spanish and English is considered an asset.
Experience: Minimum of a high school diploma with at least 1 year of relevant experience in customer service, sales, and/or accounting (post-secondary education is a plus).
Skills: Exceptional oral communication and active listening skills, strong attention to detail, and proficiency in Microsoft Outlook and Excel.