We are seeking an Associate Customer Care Representative to join Assurant. In this remote, full-time role, you will deliver exceptional customer service by responding to inbound telephone inquiries, resolving complex issues, and ensuring customer satisfaction in a professional and timely manner.
Job Overview
Job type: Full-time / Remote
Work setting: Work from home
Location: Remote
, Salary: $15.00 – $20.00/per hour
Responsibilities
Respond promptly to inbound customer inquiries via phone, resolving product or service problems by clarifying complaints and offering the best solutions.
Maintain high levels of availability, adhere to schedule expectations, minimize idle time, and comply with qualitative and quantitative production standards.
Keep accurate records of customer interactions, transactions, comments, and complaints while communicating effectively with internal departments.
Requirements
Qualifications: High School diploma or equivalent; availability to work as late as 12 am EST; strong active listening, communication, multi-tasking, and problem-solving skills.
Experience: 0-1 years of customer service work experience, with familiarity navigating multiple applications in Microsoft Office Suite (Outlook, Word).
Skills: Empathy, attention to detail for proper documentation, efficient time management, and the ability to work with multiple monitors and systems.
Application Instructions Apply directly through the official application portal.